Append below the following sources or references where we are able to obtain the necessary matrix measures for the four components of the Balanced Scorecard:
| FINANCIAL | CUSTOMER |
| • Annual report
• Performance reports • Analyst reports • Benchmark reports |
• Customer complaints
• Marketing/Sales Dept • Performance reports • Benchmark reports |
| INTERNAL PROCESS | LEARNING & GROWTH |
| • Operational reports
• Manufacturing reports • Benchmark data • Competitor data • Project plan |
• Human Resources data
• Core values • Benchmark reports • Consulting studies |
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