Append below are some examples of the Customer Perspective KPI:-
- Employee participation
- Training hours per employee
- Average years of service
- Absenteeism
- Turnover rate
- Employee suggestions
- Employee satisfaction index(No)
- Employee’s view(empowerment index)(No)
- Shareof employees below age X(%)
- Non-product-related expense/customer/year($)
- Ratio of new products(less than X years old) to full company catalogue(%)
- Near misses
- Accidents
- Value added per employee
- Diversity rate
- Work – Life Balance
- Employee productivity
- Cross – training
- Health promotion
- Personal goal achievement
- Leadership development
- Knowledge management
- Ethics violations
- Cross-functional assignments
- Problem solving teams
- Learning rate
- R&D expense($)
- R&D expense/total expenses(%)
- IT Development expense/IT expense(%)
- Hours, R&D(%)
- R&D resources/total resources(%)
- Investment in training/customers(No)
- Investment in research($)
- Investment in new product support and training ($)
- Investment in development of new markets($)
- Direct communications to customers/year(No)
- Patents pending(No)
- Average age of company patents(No)
- Suggested improvements/employee(No)
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