Append below are some examples of the Customer Perspective KPI:-
- Employee participation
- Training hours per employee
- Average years of service
- Absenteeism
- Turnover rate
- Employee suggestions
- Employee satisfaction index(No)
- Employee’s view(empowerment index)(No)
- Shareof employees below age X(%)
- Non-product-related expense/customer/year($)
- Ratio of new products(less than X years old) to full company catalogue(%)
- Near misses
- Accidents
- Value added per employee
- Diversity rate
- Work – Life Balance
- Employee productivity
- Cross – training
- Health promotion
- Personal goal achievement
- Leadership development
- Knowledge management
- Ethics violations
- Cross-functional assignments
- Problem solving teams
- Learning rate
- R&D expense($)
- R&D expense/total expenses(%)
- IT Development expense/IT expense(%)
- Hours, R&D(%)
- R&D resources/total resources(%)
- Investment in training/customers(No)
- Investment in research($)
- Investment in new product support and training ($)
- Investment in development of new markets($)
- Direct communications to customers/year(No)
- Patents pending(No)
- Average age of company patents(No)
- Suggested improvements/employee(No)
Related posts:
- Balanced Scorecard Examples For Customers Perspectives Append below are some of the balanced scorecard examples of...
- Balanced Scorecard Examples For Internal Process Perspectives Append below are some examples of the Internal Process Perspective...
- Balanced Scorecard Examples For Financial Perspectives Append below are some examples of the Customer Perspective KPI:-...
- Snapshots Of All Articles On Balanced Scorecard System Listed below are all the topics on Balanced Scorecard: BALANCED...
- What Are The Critical Success Factors For The Balanced Scorecard? It is important to understand the key or critical success...
Related posts brought to you by Yet Another Related Posts Plugin.